Privacy Policy

Effective Date: 26/02/2026

Hydrix Technology Group Ltd is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following personal data:

Name, company name, and job title
Contact details (email address, phone number, postal address)
Order details and transaction history
Communication records when you contact us
Marketing preferences and customer feedback

2. How We Use Your Information

We use your data for the following purposes:

Processing and fulfilling orders
Providing customer support and responding to inquiries
Improving our products and services
Sending important service updates and administrative messages
Marketing and promotional activities (if you have provided consent)

3. Marketing & Promotional Use

If you are a customer of Hydrix Technology Group Ltd, you agree that we may use your company name, logo, and non-sensitive details of your order in marketing and promotional material, including our website, social media, and case studies. You can opt out of this at any time by contacting us.

4. Lawful Basis for Processing

We only process your personal data when we have a legal basis to do so, including:

Contractual Necessity: To process your orders and provide customer support
Legal Obligation: To comply with UK laws and regulations
Legitimate Interest: For business improvement and marketing activities
Consent: When you opt in to receive marketing communications

5. Data Protection & Security

We implement strict security measures to protect your data from unauthorized access, loss, or misuse. We do not sell or share your data with third parties unless required by law or necessary to fulfil your order (e.g., delivery services).

6. Your Rights Under GDPR

Under the UK GDPR, you have the following rights:

Right to Access: Request a copy of the personal data we hold about you
Right to Rectification: Request corrections to inaccurate or incomplete data
Right to Erasure: Request deletion of your data (subject to legal requirements)
Right to Restrict Processing: Limit how we process your data in certain circumstances
Right to Object: Opt out of direct marketing or certain data processing activities
Right to Data Portability: Request your data in a structured, commonly used format

To exercise your rights, contact us at [your email/contact details].

7. Data Retention

We retain your personal data only as long as necessary for the purposes stated above, or as required by law (e.g., tax and accounting regulations).

8. Cookies & Website Tracking

Our website may use cookies and tracking technologies to enhance user experience. You can manage your cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and where appropriate, we will notify you via email.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Hydrix Technology Group Ltd